Welcome to Tulse Hill Florist and our online flower delivery services. Please read these Terms & Conditions carefully before placing your order. The following terms set out the basis on which you may use our website to purchase fresh flowers and related products for delivery across Tulse Hill and the surrounding areas. By ordering through our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our site or services.
Tulse Hill Florist is an independent local florist based in Tulse Hill, UK. We specialise in providing online flower delivery services to customers in Tulse Hill and the surrounding neighbourhoods. Our experienced florists prepare each arrangement with care and attention to detail to ensure customer satisfaction.
Our website is intended for use by individuals who are at least 18 years old. By placing an order, you warrant that you are legally capable of entering into binding contracts and that all details provided are accurate and up to date.
To order flowers for delivery in Tulse Hill or nearby areas, please follow the outlined procedure on our website:
We reserve the right to decline or cancel any order, in which case you will be contacted promptly and any payments will be refunded in full.
All prices are displayed in GBP (£) and include VAT, where applicable. Delivery charges are clearly specified during the order process. We endeavour to ensure that listed prices, product images, and descriptions are accurate. However, flowers are seasonal and subject to availability. In the event that substitutions are necessary, we will use flowers of equal or greater value and similar style. You will be notified of significant changes before your order is fulfilled.
We accept payment via major debit and credit cards, as well as other secure payment methods as displayed at checkout. Full payment must be received and cleared before your order can be processed or delivered. Your card information is handled securely, and we do not store payment details once your transaction is complete.
If you wish to amend or cancel your order, please notify us as soon as possible. In most cases, we can accommodate changes or cancellations if we have not yet prepared your order or scheduled it for delivery. Once preparation is underway, cancellations or substantial amendments may not be possible and a cancellation fee may apply, covering unrecoverable costs including perishable flowers or personalised products.
For orders scheduled for same-day delivery, we recommend that changes or cancellations are requested within 1 hour of order placement. For next-day or future deliveries, please provide at least 24 hours’ notice.
We offer flower delivery throughout Tulse Hill and selected nearby areas. Delivery times are indicated at checkout and may vary during peak periods such as Valentine’s Day, Mother’s Day, or Christmas. While we work hard to ensure timely delivery, we cannot guarantee specific delivery times. Any delivery estimate is only an indication and not a binding promise.
It is your responsibility to ensure the recipient’s name, address, and contact details are correct. If no one is available to accept delivery, our drivers will attempt to leave flowers in a safe place or with a neighbour. If this is not possible, we will leave a delivery card with instructions for collection or redelivery. Additional charges may apply if a second delivery attempt is required due to incorrect information or failure to collect.
We regret that deliveries cannot be made to PO boxes, airports, or locations outside our defined delivery areas.
At Tulse Hill Florist, we use fresh flowers and take care to craft each arrangement with skill. Due to the nature of fresh flowers, some minor variation in colour, composition, or freshness may occur depending on the season and availability. If a specific flower or product is unavailable, we reserve the right to substitute comparable items of equal value and style. We will always endeavour to contact you if significant changes are needed.
Customer satisfaction is very important to us. If you experience issues with your order, such as non-delivery, damaged, or wilted flowers, please contact us within 24 hours of receipt with photographic evidence. We will assess the issue and may offer a replacement, partial refund, or full refund at our discretion. Please note that due to the perishable nature of fresh flowers, we may not accept returns unless the goods are faulty or not as described.
We collect and process your personal information in accordance with our Privacy Policy. Information provided during the order process is used solely for fulfilling your order, handling queries, and improving our services. We do not share your data with third parties unless necessary for the fulfilment of your order (e.g. delivery partners).
We endeavour to supply the highest quality products and a reliable delivery service. However, our total liability to you in respect of any loss, damage, or claim arising out of, or in connection with, the order, supply, or delivery of flowers shall be limited to the value of the goods ordered. We accept no liability for delayed delivery due to circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, or unforeseeable delivery issues.
Nothing in these terms shall exclude or limit our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, nor any liability which cannot be excluded or limited under applicable law.
All content on the Tulse Hill Florist website, including images, product descriptions, logos, and branding, is owned or licensed by us and is protected under UK intellectual property laws. These materials may not be used, reproduced, or distributed for any commercial purpose without our explicit written consent.
We reserve the right to amend these Terms & Conditions from time to time to reflect changes in the law, our business practices, or services. Any changes will be published on our website and will apply to orders placed after the updated terms come into effect. Please review these terms periodically to ensure you are aware of any updates.
If any provision in these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision will be deemed severed from the rest. The remaining terms shall continue in full force and effect.
All contracts and disputes relating to your use of the Tulse Hill Florist website or online flower delivery service are governed by the laws of England and Wales. Any disputes or claims arising out of, or in connection with, these terms or your orders shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions constitute the entire agreement between you (the customer) and us (Tulse Hill Florist) regarding your use of our online ordering service, the purchase of flowers, and related deliveries. No other terms, whether express or implied, shall form part of this agreement unless specifically authorised in writing by us.
Should you have any questions regarding these Terms & Conditions, your order, or any aspect of our online flower delivery service in Tulse Hill and surrounding areas, please contact us using the contact form provided on our website. We aim to respond to all enquiries promptly and supportively.
Important Note: These Terms & Conditions apply to all customers across Tulse Hill and adjoining areas. Your continued use of the Tulse Hill Florist website and services signifies acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tulse Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tulse Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
