At Tulse Hill Florist, we are committed to delighting our local customers with the freshest flowers, hand-arranged and delivered throughout Tulse Hill and surrounding areas. Our trusted, community-first ethos means every bouquet and arrangement is carefully crafted to your satisfaction. Each order comes backed by our Fresh Flowers Guarantee for Tulse Hill households and businesses. We strive to provide blooms that look wonderful and last beautifully in your home or office.
We know how disappointing it is to receive flowers that don't arrive in perfect condition. If your flowers or plants arrive damaged, incomplete, or not as described, please notify us on the same day of delivery or within 24 hours. To help us resolve the issue swiftly, we kindly ask you to provide a few clear photos of the flowers and their packaging. This helps us assess what went wrong and take care of the situation for you as quickly as possible.
Our expectation is that your flowers remain fresh and vibrant for at least 5 days after delivery, provided they are cared for as instructed. The actual lifespan will depend on the flower types and environmental conditions, but if you’ve followed our care guidance and your flowers wilt prematurely within this window, please let us know. It's always our goal to ensure your arrangements meet your expectations for freshness and longevity.
If your order arrives damaged, is incomplete, or fails to maintain freshness during the 5-day guarantee window, you are entitled to request a replacement or a refund. After verifying the issue, we’ll either:
Our team is dedicated to prompt resolutions and customer satisfaction. Please note that exchanges or refunds are only available for issues reported within 5 days of delivery, and we may require photographic evidence to process your claim.
Your feedback helps us improve. If for any reason you're not completely satisfied with your flowers or our service, please contact us directly with details of your complaint. Every concern is handled by a dedicated member of the team, who will investigate thoroughly and respond within 2 business days. We aim to resolve most complaints quickly and fairly, always striving to leave you delighted with your Tulse Hill Florist experience. Constructive comments, as well as concerns, are always welcomed.
As a longstanding Tulse Hill florist serving local households and businesses, we value your trust above all. We pride ourselves on our responsive, honest, and personal customer care. Your confidence is at the heart of everything we do. For questions about your order or our guarantees, please speak to our friendly team—your satisfaction matters to us every time you choose Tulse Hill Florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
